Use of Material 

Use of this web siteTerms and Conditions

All sales are final after the 30 day mark. You may return orders before 30 days, please make sure to email woodenmodelshipkit@gmail.com to alert us of a return.

Returns are subject to a 15% restocking fee.

All items must be returned in good resellable condition.

By “good resellable condition” we mean that the item(s) returned to us are in the condition that it was received. For model kits this means sealed plastic parts areas or parts bags are unopened and in the original box, with all parts, accessories and paperwork included. For fittings, this means that all of the parts included in the packaging are still there.
Any item or kit that is sealed with a sticker that states it is non returnable once opened is a final sale and cannot be returned if the seal is broken.

If an item arrives damaged, please contact us immediately. If the item is either damaged, defective, or arrives incorrectly, please send an email to woodenmodelshipkit@gmail.com. You have 7 business days after delivery, to notify us that there was damage during shipment, please also provide us with photos to show what happened as we will need to include them when we contact the shipping service.
If we have incorrectly shipped an item, we will do everything we can to make it right, please contact us via email to let us know what went wrong.

When returning items to us, please pack the item securely in a box or bubble envelope for fittings. You may use either the original package that the item arrived in or another box. Do not use the model’s box for return shipping as it will damage the model and we will not issue a refund. If you use the original packaging, please make sure that any barcodes and the original label are either covered or removed before returning the order as it can confuse the shipping courier’s systems.

Refunds on returns are issued after the product has been received and our warehouse staff has looked the item(s) over. Refunds are to the original form of payment. Please allow 48-72 hours for a refund to be processed once the item has been received and processed. Refunds may take longer during peak times of the year.

The ‘Shipping Option’ the customer chooses is a request. WoodenModelShipKit will do it’s best to follow the method chosen, but will change it if necessary. Please contact us if you need your item by a specific time or you have questions regarding this.
All orders over a certain amount are subject to restricted delivery, meaning that only the person on the shipping label will be able to sign for the package.

FAQ’s

What credit cards do you accept?
We accept PayPal and all major credit cards. At this time we do not accept check, money orders or COD.

Why do we need a shipping address?
It is important to give as detailed and complete an address as possible to assure that your package will arrive as anticipated. USPS and Fedex are our current courrers for our shipping. We are sorry, but Fedex is unable to deliver to a Post Office Box. If you choose FedEx with a delivery to a PO Box we will not be able to fill your order.

Is shipping refundable?
Shipping is non-refundable under any circumstances once the item has left our facility. If the order is canceled prior to shipment the whole of the order including shipping will be refunded.

I’ve ordered multiple items, will they ship together?
Normally yes. There may be times when your entire order is not shipped together. This may happen if one or more items is back ordered, or items may not all fit in one package. Please check the packing slip on the front of the box to determine the contents of the package.

Will I be notified if something is out of stock?

Yes, if an item in your order is out of stock, we will let you know as well as an estimated timeline for the item to become available again.

What is your return policy?
Please see our return policy page for more information.

Can I change or cancel an order?
If you wish to cancel or change an order once it has been submitted, you must contact Customer Service via email – woodenmodelshipkit@gmail.com within 24 hours of submission. We will make every effort to cancel the order when possible. We are not able to change or cancel orders that have already been shipped.

We cannot add items into an order once it is placed. Please place a second order and notify us of both order numbers via email and let us know you’d like to combine the shipping. Any excess shipping charges will be refunded to the original payment method.

Are all of the items on your site available and is the information accurate?
We make every effort to assure that the information, inventory availability, and pricing we provide is complete, accurate, and up to date.

However, we assume no responsibility for any damages or inconveniences caused because of incorrect information, lack of product availability, or pricing. With over 2,000 individual items, we occasionally may have an item out of stock or on backorder.

In the event we do not have the item you requested, we will attempt to contact you within 24 business hours of your order placement.

Where are you located?
We have an office in Arizona. All orders are shipped out of our warehouse in California.

Do you ship internationally?
We ship to Canada and Australia currently.

Can I visit your establishment?
While we appreciate the interest, at this time we are online only and do not have a physical retail location for you to visit.

What are your operating hours?
We normally ship out orders Monday through Saturday and have warehouse staff in the building from 8:30am to 3:30pm. Phones are answered Monday through Friday from 8:30am to 3:30pm. Please note that we are closed for all major US holidays.

What is the best way to get in touch with you?
Email is always the best way to get in touch with us as we have staff that can answer email remotely. Our email address is woodenmodelshipkit@gmail.com. You can also give us a call during operating hours at 855-449-1467.

Please note that it can take us up to 48 business hours to respond to voicemails and emails during peak times of the year. We do our best to answer everyone as quickly and efficiently as possible.

What shipping services do you use?
Currently we use USPS and FedEx to ship out packages.

The shipping cost is too high, will you ship with stamps?
At this time we will not ship with any method that does not have tracking. This is for your protection as well as ours.

Can I have my package picked up by my own shipping services?
At this time we cannot accommodate this kind of request.

Where do you ship from? How long before I get tracking, and how long will my order take to arrive?
We currently ship from the San Francisco Bay Area. We try to get packages out every weekday, though things do get backed up during peak seasons. We do our very best to ship within 24 hours during the week. Shipping normally takes between 3-7 business days for the continental US and can take up to two months for some international locations.

What happens if my package is lost?
The risk of loss and title for such items pass to you upon our delivery to the carrier. We are not responsible for lost packages.

I placed my order over the weekend. Will it ship on Monday?
In most cases, yes.

Can you ship to a different address than the Billing Address?
Yes

I see a box that says “Coupon Code.” How do I get a coupon code?
We do not currently offer coupon codes.

Do you take orders by email or phone?
While we can take orders over the phone, the safest and quickest method of placing an order is on our website.

The item I’m interested in is marked “out of stock.” When will it be back in stock?
This depends greatly on the item. Most of our items are imported from Europe so therefore can take some time to come back into stock. We place orders several times a year but the consistency varies depending on interest.

Do you carry (insert item here)?
If it’s not on the site, then at the moment we do not carry it. But please let us know what it is you’re looking for! We’ll see if it’s something we can get.

I still have questions!
Please send us an email and we will do our best to answer. demonstrates an understanding of these terms and implies that you understand and agree with them. The contents of this website, such as text, graphics, images, logos, button icons, software and other “Material”, are protected under both United States and foreign copyright, trademark and other laws. All Material is the property of woodenmodelshipkit.com, and/or it’s affiliates or its content suppliers, clients, or third parties. The compilation (meaning the collection, arrangement and assembly) of all content on this website is the exclusive property of woodenmodelshipkit.com, and/or it’s affiliates and is protected by US and international copyright laws. Unauthorized use of the Material may violate copyright, trademark, and other laws. You must retain all copyright, trademark, service mark and other proprietary notices contained in the original Material on any copy you make of the Material. You may not sell or modify the Material or reproduce, display, publicly perform, distribute, or otherwise use the Material in any way for any public or commercial purpose. You shall not copy or adapt the HTML code that woodenmodelshipkit.com or its affiliates creates to generate its pages. It is also protected by woodenmodelshipkit.com, and/or its affiliates copyright.

Third-Party Information

All information published by woodenmodelshipkit.com, and/or its affiliates, it partners, or third parties is subject to change without notice. The site woodenmodelshipkit.com,and/or its affiliates is not responsible or liable for any errors, omissions, or damages of any kind resulting from access to its Internet resources, or provided by its users, partners, or third parties. A third-party link is provided for additional reference only and all efforts have been made to provide authorship and source origination. The site woodenmodelshipkit.com, and/or its affiliates is not responsible for the content or functionality of any website published outside of our domain, including resources reached through links from or to us. Additionally, a link to a non-woodenmodelshipkit.com, and/or its affiliates website does not imply that woodenmodelshipkit.com and/or its affiliates endorses or accepts any responsibility for the content, or the use, of such website.

Confidential Information

The site woodenmodelshipkit.com, and/or its affiliates does NOT want to receive confidential or proprietary information from you through our website. Please note that any information or material sent to woodenmodelshipkit.com, and/or its affiliates will be deemed NOT to be confidential-except for any information that our privacy policy deems confidential such as financial information. By sending us any information or material, you grant us an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that we are free to use any ideas, concepts, know-how or techniques that you send us for any purpose. However, we will not release your name or otherwise publicize the fact that you submitted materials or other information to us unless: (a) we obtain your permission to use your name; or (b) we first notify you that the materials or other information you submit to a particular part of this website will be published or otherwise used with your name on it; or (c) we are required to do so by law.

Verification of Information

The data of this website is provided on an as is basis and for information and reference purposes only. We do not claim to review the accuracy of information and other materials available online about the clients that utilize its services. All those that review this site should take the appropriate precautions to verify all information. Neither woodenmodelshipkit.com, and/or its affiliates can be held liable for typographical errors, layout error, or misinformation contained herein.

Liability

The site woodenmodelshipkit.com, and/or its affiliates and its suppliers and affiliates in any circumstance or event will NOT be liable to any party for any direct, indirect, particular or subsequent damages for any use of this website, or on any other hyper-linked website, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information handling system or otherwise, even if we are expressly advised of the possibility of such damages.

You agree to indemnify, defend and hold harmless woodenmodelshipkit.com, its partners, affiliates, subsidiaries and suppliers from any liability, loss, claim and expense (including attorney’s reasonable fees) related to your violation of this Agreement.

All materials on the Web Site (as well as the organization and layout of the Web Site) are owned and copyrighted or licensed by woodenmodelshipkit.com and/or its affiliates, its affiliates or its suppliers. (c) 2015 Copyright woodenmodelshipkit.com. All rights reserved. No reproduction, distribution, or transmission of the copyrighted materials at Web Site is permitted without the written permission of woodenmodelshipkit.com.  Any rights not expressly granted herein are reserved. Trademarks referenced on the Web Site are the registered trademarks of the respective web site owners. Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement should be sent to Service Provider’s Designated Agent. ALL INQUIRIES NOT RELEVANT TO THE FOLLOWING PROCEDURE WILL RECEIVE NO RESPONSE. See Notice and Procedure for Making Claims of Copyright Infringement.